we want you to be completely happy with your purchase
We want you to be completely happy with your purchase. If you are not entirely satisfied, you may return the items to us for a full refund of the purchase price, provided that you follow the Returns Instructions below and the Goods are:
Please note, we do not accept returns on earrings or jewellery sets containing earrings.
As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out in our Terms & Conditions. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a complete refund.
We currently offer free returns for UK orders, via a courier collection service.
In order to return your items to us free, simply:
Please note, if you choose to return goods to us in any other way (for example through Royal Mail or Collect+), we will not be able to refund the cost of doing so.
For international returns, please follow these instructions
Please note, products cannot be exchanged or refunded at our concessions or stores. If you do not have the address label then please return the parcel to:
Puzzle Retail Stores Ltd
Seaham Grange Industrial Estate,
Should you have any additional queries, please do not hesitate to contact the Company’s customer service team at either +44 (0) 292 0101 432 or email@example.com. Please note that the customer services team are experiencing an extremely high volume of calls and emails at this time, therefore if your call is not taken please try again at an alternative time. Your patience is appreciated.
return policy last updated 5th October 2018